Returns & Exchanges

At QUOKKA, we want you to love your fashion finds, but if you are not completely satisfied, we offer a hassle-free 30-day return policy for all unworn items with tags attached.

Return Process

• 1.
  Initiate Your Request

  Log into our online portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Carefully pack your items in their original packaging and attach the prepaid shipping label provided via email.

• 3.
  Ship It Back

  Drop off your package at any authorized carrier location or schedule a pickup at your convenience.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.